Players will now be able to trade soulbound items with other raid or group members that were eligible for the loot. This system will work like the Item Buy Back system and allow 2 hours for players to trade an item after it has been looted. Players who choose to enchant or add gems to the item will get one last confirmation before losing the ability to trade the item.
While this isn't the only "frequently ticketed" problem, it shows that Blizzard are attempting to reduce the time taken to action tickets by eliminating the need for a lot of them in the first place.
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